Medicity General Hospital Patient Information
At Medicity General Hospital, we are providing excellent care and support to our patients.
Please review the following information to help guide you through our services and ensure a smooth experience.
1. Appointments
- Online Booking: Patients can conveniently book appointments through our website’s online booking system. Visit [Insert Website] to schedule your appointment 24/7. The system allows you to select your preferred physician, department, and available time slots.
- Phone Booking: You may also book appointments by calling our dedicated appointment line at 01723-550300. Our team is available to assist you Monday through Friday, 8:00 AM to 5:00 PM.
- Walk-in Appointments: Walk-ins are welcome, but availability may vary depending on the department and physician schedules. We recommend scheduling in advance to reduce wait times.
2. Patient Registration
- New Patients: New patients must complete a registration form before their first appointment. This can be done online through the patient portal or at the hospital’s front desk. Please bring a valid ID, insurance information, and any medical records for the initial consultation.
- Returning Patients: For returning patients, registration is streamlined. You can update your personal information through our online portal or during your visit.
3. Prescriptions
- Prescription Refills: Patients can request prescription refills through the patient portal or by calling their healthcare provider’s office. Refills are processed within 24-48 hours.
- Pharmacy: Our in-house pharmacy is available for quick and convenient prescription fulfillment. You can pick up your medications on-site or request delivery to your home.
4. Emergency Care
- 24/7 Emergency Department: For emergencies, visit our fully equipped Emergency Department available 24/7. For life-threatening conditions, please call 01723-550300 immediately.
9. Visitor Policy
- Our hospital has a defined visitor policy to ensure patient privacy and safety. Please refer to our Visitor Policy for details on visiting hours and restrictions.
10. Contact Us
- General Inquiries: Call 01723-550300.
- Billing Questions: Contact our billing department at 01723-550300.
- Appointment Assistance: For help with appointments, call Click Hear.
We are here to provide you with the best care possible. Should you have any questions or need further assistance, don’t hesitate to contact us.
Medicity General Hospital Admission & Discharge Guidelines
Admission Guidelines
1. Pre-Admission Process
- Scheduled Admissions: If your admission is planned (for surgery or treatment), your healthcare provider will inform you of the date and time. You may need to complete pre-admission paperwork and provide insurance details. Our admissions team will guide you through the process.
Documents Required:
- Valid photo ID
- Referral or authorization from your doctor, if applicable
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Pre-Admission Testing:
In some cases, pre-admission lab tests, imaging, or screenings may be required. You will be informed in advance if this applies to you.
2. On the Day of Admission
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- Check-in: Upon arrival, check-in at the Admissions Desk. Please bring all necessary documentation, including your ID and insurance information. The admissions staff will assist you with completing any additional paperwork.
- Personal Items: You may bring personal items such as toiletries, a change of clothes, and electronic devices (headphones, phones, etc.). Please do not bring valuables, as the hospital cannot be held responsible for lost or stolen items.
- Initial Evaluation: Once admitted, a nurse will conduct an initial evaluation, including taking vital signs, reviewing your medical history, and providing a briefing on your treatment plan.
- Consent Forms: You will be asked to sign consent forms for treatment, as well as any necessary procedures or surgeries.
3. Room Assignment
- Private & Shared Rooms: Room assignments are based on availability and the type of care required. Private rooms may be available upon request, but are subject to availability and insurance coverage.
- Special Needs: If you have any specific requirements (e.g., dietary preferences, special accommodations), please inform the admissions staff or nursing team when checking in.
4. For Emergency Admissions
- Patients admitted through the Emergency Department will be assigned a room as soon as their condition stabilizes. The emergency admissions process includes a full evaluation and coordination with specialists as needed.
Discharge Guidelines
1. Planning for Discharge
- Discharge Planning: Your discharge will be planned by your care team (physician, nurse, social worker) to ensure you have the resources needed for recovery. You will be informed about your discharge date in advance.
- Discharge Instructions: Before leaving the hospital, your healthcare provider will provide you with detailed discharge instructions, including:
- Medications: Information on prescribed medications and how to take them.
- Follow-Up Care: Any follow-up appointments, treatments, or tests required after discharge.
- Recovery Plan: Guidelines on diet, activity restrictions, and care for wounds or surgical sites.
2. Medication and Prescription
- You may receive a supply of medications for the first few days after discharge. Long-term prescriptions will be provided and can be filled at the Hospital Pharmacy or any pharmacy of your choice.
3. Post-Discharge Support
- Home Care Services: If you require home care, physical therapy, or medical equipment, our discharge planning team will help coordinate these services.
- Patient Transport: If you need assistance with transportation, we can arrange it for you through our transportation partners or social services.
4. Billing and Insurance
- Final Bill: Before discharge, the billing department will provide an estimate of your charges. A final bill will be sent to you after discharge. For payment inquiries
5. Discharge Time
- Standard Discharge Time: Discharges typically occur between 10:00 AM and 1:00 PM. Your nurse or physician will notify you once you are cleared to leave.
- Hospital Transportation: If necessary, transportation within the hospital (e.g., to the parking lot or pick-up area) can be arranged with hospital staff.
6. Leaving the Hospital
- Personal Belongings: Please ensure you have all personal belongings before leaving. A nurse will assist you in gathering your items.
- Discharge Summary: You will receive a discharge summary detailing your diagnosis, treatment received, and care instructions. This document will also be shared with your primary care physician.
Patient Satisfaction
We want to ensure that your experience with Medicity General Hospital is positive. After discharge, you may be contacted for feedback or asked to complete a patient satisfaction survey. Your feedback helps us improve the care and services we provide.
We are here whenever you need us
info@medicitygeneralhospital.com
Phone
01723-550300
Open Hours
24/7
Address
Ataur Rahman Complex
Nimtola (Opposite Land Office), Hospital Road, Beanibazar-3170, Sylhet, Bangladesh
Quick Links
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